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My online learning experiences My first online learning experience began through my quest to understand how to use computers and basic Microsoft programs, such as Word and Excel, when they first became popular. I took several online courses through a local college, which were extremely helpful and convenient, and this led me to continue on to courses in computer repair, history, and writing.
After this initial experience, online learning extended to benefiting my career as well; specifically during a transition to my current position as an office manager for Dr. Monte Morgan’s practice. Dr. Morgan was looking for someone with previous business experience and the motivation to learn and balance the needs of the business, while also serving the patient base. I knew my existing skill as a computer business manager would allow me to meet these needs, as well as my desire to explore the dental industry and familiarize myself with the practice as much as possible. I quickly became confident in my knowledge of the practice, and in dentistry overall. Benefits of eTraining webinars (1) Maximized functionality
The webinars have helped increase the functionality of our practice management software, along with practice efficiency and productivity. The eTraining sessions include a live chat interface allowing me to ask questions and receive answers in real-time. Also, eTraining CDs provide similar information, allowing me to keep it on hand and refer back to it at my convenience. This provides me with tips on how to use the system more effectively. With topics constantly being updated, all of the information provided is highly relevant. (2) Enhanced learning Online learning has enabled me to help staff members use our practice management software to perform tasks specific to their job duties. For example, hygienists can schedule patient appointments with the software, while assistants use it to take intraoral pictures. A short webinar related to these topics can be taken online, and I then can share the knowledge with the rest of the staff immediately, helping to instruct them on how to implement and use the features themselves. For instance, one of our new hygienists had used the Voice feature in Patterson EagleSoft in the past for perio charting, while the other hygienists had not. Because we realize the value of this function, I can learn how to use it myself by taking a course and then help the other hygienists learn how to use it as well. Before I came on board, our office would practically shut down for a full day to process billing statements, and now we have the ability to process our billing electronically within five minutes. Additionally, our office now has the capability to scan x-rays and forms and send them to all insurance companies electronically, quickening the submission process without the fear of losing our claims. Online learning has assisted us in understanding how to use the applications, saving time and money. In the future, as practice management software improves, we will be upgrading to a version with a time-saving application that will allow us to start contacting patients via e-mail, text message, and voicemail—a feature we will learn to use with the help of electronic training.
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